13 HEALTH—Health advice over the phone
13 HEALTH (13 43 25 84) is a confidential phone service that provides health advice to Queenslanders.
You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call. Calls from mobile phones may be charged at a higher rate. VoIP (Voice over Internet Protocol) callers should check costs with their service provider.
13 HEALTH provides qualified health advice—it is not a diagnostic service and should not replace medical consultation. In an emergency always dial 000.
Registered nurses provide health–related advice over the phone. This may include:
- symptom assessment
- home treatment advice
- referral to other health services
- disease management
- crisis intervention.
Clinical decision protocols help the nurses to recommend who you should talk to and how quickly you should do it. The clinical decision protocols are evidenced-based and reviewed by clinicians in Queensland and overseas.
For a 13 HEALTH fridge magnet, please call 13 43 25 84.